Returns & Refunds Policy
Our happiness team is always here to assist.
Returns & Refunds Policy
Eligibility
You may return most items within 15 days of delivery for a refund or exchange.
Items must be in unused, resellable condition, packed with original tags and packaging.
For hygiene reasons, pillows, duvets, mattress toppers, and similar items are nonreturnable if opened, unless faulty.
Items must be in unused, resellable condition, packed with original tags and packaging.
For hygiene reasons, pillows, duvets, mattress toppers, and similar items are nonreturnable if opened, unless faulty.
Nonreturnable Items
Opened bedding/audio hygiene products (e.g. pillows, duvets, mattress toppers) if opened.
Custom or personalised items.
Clearance items marked as “Sale/Clearance Sale”
Custom or personalised items.
Clearance items marked as “Sale/Clearance Sale”
How to Return
Contact us at sales@beddingnbath.co.uk with your order number and reason for return or fill in the return/exchange form.
We’ll send you a returns number and instructions.
Pack your item securely (include your order number and returns form).
Return via a tracked service—either via our recommended partner or one of your choosing.
We’ll send you a returns number and instructions.
Pack your item securely (include your order number and returns form).
Return via a tracked service—either via our recommended partner or one of your choosing.
Costs
Standard returns are free if you use our approved courier label.
If you choose your own courier, return shipping is at your expense.
Original delivery charges are nonrefundable, except on incorrect or faulty orders.
Delivery charges may be applicable on exchanging the products.
If you choose your own courier, return shipping is at your expense.
Original delivery charges are nonrefundable, except on incorrect or faulty orders.
Delivery charges may be applicable on exchanging the products.
Refunds & Exchanges
Refunds are processed within 5 business days of receiving the returned item.
You’ll be refunded to your original payment method.
If the item is returned damaged due to customer mishandling, a partial refund may be issued.
Exchanges are treated as new orders. Any price difference or extra delivery charges will be charged to the customer on top.
You’ll be refunded to your original payment method.
If the item is returned damaged due to customer mishandling, a partial refund may be issued.
Exchanges are treated as new orders. Any price difference or extra delivery charges will be charged to the customer on top.
Faulty or Incorrect Items
If you receive an item that’s faulty or incorrect, please contact us immediately (within 7 days of receiving the Parcel)
We will supply a prepaid returns label and either send the correct item or offer a full refund upon receipt.
We will supply a prepaid returns label and either send the correct item or offer a full refund upon receipt.
