Customer Help
Our happiness team is always here to assist.
Cancellation Policy
Yes, please contact us immediately at support@beddingnbath.co.uk if you wish to cancel. If the order has already shipped, you’ll need to return it to qualify for a refund.
Shipping Errors and Damage Policy
Inspect all deliveries upon receipt. Report any visible damage or discrepancies within 30 days by emailing support@beddingnbath.co.uk with a signed delivery receipt and supporting photos.
Without notification, items are assumed to have arrived in acceptable condition. This does not affect your rights for warranty-covered defects or functional issues.
Money Back Guarantee
We offer a Money Back Guarantee if:
- The item was the wrong size or color.
- The item arrived damaged.
- An incorrect item was ordered (return shipping is the customer’s responsibility).
If the product is defective, incomplete, counterfeit, or misrepresented, you may request a return within 30 days of delivery.
Please email us at support@beddingnbath.co.uk with any further questions or concerns.
Returns and Exchanges
Visit our return page to create a return request. You can return any item within 30 days of purchase, as long as it’s unopened and in its original packaging.
The customer is responsible for return shipping unless there was an error in the order. For faulty items, we provide a pre-paid returns label.
Yes, as long as the item meets the conditions under the Consumer Rights Act and is returned within 30 days in resalable condition.
Yes, returns may be refused or only partially refunded if:
- Items are damaged, missing parts, or not in original packaging due to customer actions.
- Products are returned after the 30-day period.
Once we receive and inspect the returned item, we will confirm eligibility for a refund.
Contact us at support@beddingnbath.co.uk or call +44 2080580646. Complete the necessary forms and return your item. For lower-priced exchanges, we’ll refund the difference; for higher-priced exchanges, we’ll request additional payment.
We typically process returns within 2-4 working days of receipt.
You must return the original within 30 days to avoid additional charges. Please request an exchange if you wish to swap for a different item, as the buyer covers the return shipping cost.
We will notify you via email once your return is received and inspected. Refunds are processed within five business days and credited to your original payment method.
We will inform you of the decision and offer options, including a partial refund or returning the items to you.
