Privacy Policy
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Returns & Refunds Policy
Privacy Policy
1.Data We Collect
Order info: name, address, phone, email, payment details.
Account & marketing data: account creation info, preferences, email/SMS consent.
Usage data: browsing activity, search history, purchase history, IP address, device data through cookies.
2. How We Use Your Data Order fulfilment, delivery & customer service. Marketing (if you’ve opted in): newsletters, promotions, discounts, order reminders. Analytics & improvement: site usage, product development, customer experience. Legal compliance: fraud detection, tax, accounting.
3. Legal Basis for Processing Contractual necessity (processing your order). Consent, when you opt in for marketing communications. Legitimate interests (service improvement, fraud prevention). Legal compliance obligations.
4. Sharing Your Data With delivery & logistics partners (e.g. Royal Mail, UPS, EVRI ETC). With payment processors (e.g. Stripe, PayPal, ETC). With marketing & analytics providers (e.g. Mailchimp, Google Analytics, ETC). With legal or public authorities if required by law.
5. Data Retention Order & financial data retained for 7 years (tax and VAT requirements). Marketing data retained until consent is withdrawn. Browsing & cookie data retained per cookie policy (usually up to 24 months).
6. Your Rights Under UK GDPR, you can: Access your personal data. Rectify incorrect data. Erase your data (“right to be forgotten”). Restrict or object to processing. Obtain a copy (“data portability”). Withdraw consent to marketing anytime (via email or account settings). Lodge a complaint with the ICO if you are dissatisfied.
7. Cookies & Tracking We use cookies to improve your experience, store preferences & track usage. You can accept/decline non-essential cookies via our banner. Essential cookies are needed for shopping cart and site functionality.
8. Security We use SSL encryption. Access to personal data is limited to authorised personnel. We follow industry standards to protect your data.
9. International Transfers Data stored in the UK/EU. If transferred outside, we ensure adequate protection via data‐transfer agreements.
10. Changes to This Policya We may update policies occasionally. Changes will be posted here with a revised “Last updated” date. Users will be notified by email or website banner for significant changes.
2. How We Use Your Data Order fulfilment, delivery & customer service. Marketing (if you’ve opted in): newsletters, promotions, discounts, order reminders. Analytics & improvement: site usage, product development, customer experience. Legal compliance: fraud detection, tax, accounting.
3. Legal Basis for Processing Contractual necessity (processing your order). Consent, when you opt in for marketing communications. Legitimate interests (service improvement, fraud prevention). Legal compliance obligations.
4. Sharing Your Data With delivery & logistics partners (e.g. Royal Mail, UPS, EVRI ETC). With payment processors (e.g. Stripe, PayPal, ETC). With marketing & analytics providers (e.g. Mailchimp, Google Analytics, ETC). With legal or public authorities if required by law.
5. Data Retention Order & financial data retained for 7 years (tax and VAT requirements). Marketing data retained until consent is withdrawn. Browsing & cookie data retained per cookie policy (usually up to 24 months).
6. Your Rights Under UK GDPR, you can: Access your personal data. Rectify incorrect data. Erase your data (“right to be forgotten”). Restrict or object to processing. Obtain a copy (“data portability”). Withdraw consent to marketing anytime (via email or account settings). Lodge a complaint with the ICO if you are dissatisfied.
7. Cookies & Tracking We use cookies to improve your experience, store preferences & track usage. You can accept/decline non-essential cookies via our banner. Essential cookies are needed for shopping cart and site functionality.
8. Security We use SSL encryption. Access to personal data is limited to authorised personnel. We follow industry standards to protect your data.
9. International Transfers Data stored in the UK/EU. If transferred outside, we ensure adequate protection via data‐transfer agreements.
10. Changes to This Policya We may update policies occasionally. Changes will be posted here with a revised “Last updated” date. Users will be notified by email or website banner for significant changes.
