Refund and Returns Policy
At Bedding & Bath, we aim to ensure every purchase meets your expectations. If you’re not completely satisfied, we’re here to help with simple and transparent returns, refunds, and exchanges.
Yes. If you wish to cancel your order, please contact us immediately at info@beddingnbath.co.uk.
If your order hasn’t shipped, we’ll cancel it and issue a refund. Once shipped, you’ll need to return the order to qualify for a refund.
Our return policy lasts 30 days from the date you receive your order. To qualify for a return, items must be unused, unwashed, and in their original packaging and condition.
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or faulty:
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Used or washed bedding, towels, or bathrobes
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Items missing original tags, labels, or packaging
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Custom-made or personalized items (e.g., embroidered towels or monogrammed bedding)
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Clearance, discounted, or final sale items
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Returns made after the 30-day period
Inspect your order upon delivery. If you notice visible damage, missing items, or defects, email info@beddingnbath.co.uk within 30 days of delivery.
Include your order number, photos of the issue, and a brief description. Our team will review and assist with a replacement or refund.
If no issue is reported within 30 days, items are assumed to have arrived in acceptable condition. This does not affect your rights for warranty-covered defects or faults.
Our Money Back Guarantee covers the following situations:
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You received the wrong size, colour, or product
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Your item arrived damaged or incomplete
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The product was defective or misrepresented
You can request a refund or replacement within 30 days of receiving your order.
Visit our Returns Page on beddingnbath.co.uk to submit a return request.
You’ll need your order number, proof of purchase, and a short explanation of the reason for return.
Once approved, you’ll receive return instructions and (if applicable) a pre-paid shipping label.
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Customer pays: If returning due to a change of mind or incorrect order.
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Bedding & Bath pays: If your item was faulty, damaged, or sent in error.
We’ll email you a pre-paid return label for qualifying cases.
Yes, if the item is unused, in resalable condition, and within 30 days. Opened items that have been used, washed, or are not in original condition may not qualify.
Refunds may be refused or only partially approved if:
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Items are returned damaged, missing parts, or not in original packaging
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Returns are made after 30 days
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The product was a clearance or sale item
Once your return is received and inspected, we’ll email you to confirm approval. Approved refunds are processed within 5 business days and credited to your original payment method.
If no issue is reported within 30 days, items are assumed to have arrived in acceptable condition. This does not affect your rights for warranty-covered defects or faults.
You must return the original item within 30 days to avoid additional charges. Please request an exchange before reordering to streamline the process.
Please send your returns to:
Bedding & Bath Returns Department:
31 Quebec Rd, Ilford IG1 4TT, United Kingdom
We recommend using a tracked or insured courier service, as we can’t guarantee receipt of untracked parcels.